What you’ll do
iProov is currently growing at an exceptional rate, with a growing portfolio of direct customers and partners. In order to support this growth, iProov is looking for a Customer Success Manager/Partner Success Manager to join our Customer Success team in our London HQ. You will join our dynamic and rapidly growing biometrics company serving major financial institutions and governments among others across the globe.
As a CSM, you will play a key role in driving product adoption, business outcomes and success. You should be comfortable engaging at a senior level, backed by a strong understanding of our customer’s and partners’ business and become an internal champion of the business outcomes most critical to their specific business needs. Key to this role is the ability to articulate value, inspire customers to sell the value of the iproov products and encourage adoption and expansion. The ideal candidate should possess strong business and analytical expertise as well as strong account management expertise.
The CSM will work closely with our Partners Team, Solutions Consultants and Customer Success Architects team to ensure the success of iProov’s strategic customers and partners, maximising customer retention rates and driving partner growth via facilitating engagements that generate pipeline of opportunities. He/she will build and maintain strong relationships with multiple contacts within the assigned partner organizations. He/she will serve as an escalation point of contact for issues that impacts the partner’s success. He/she will be required to maintain strong working relationships with other internal teams such as Sales, Marketing, Product, Engineering & Research.
You are ultimately responsible for the health, retention and growth of your portfolio of customers and partners; this is driven through demonstrating the value of the products and services provided to the partner’s business via regular touch bases, monthly and quarterly reviews and other adhoc engagements.
Desirable skills, knowledge and experience
iProov is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, religion or belief, sexual orientation or veteran status.