Partner Operations Manager

About iProov:

iProov is the world leader in face biometric verification. We establish trust in remote users and deliver effortless, customer centric, device independent authentication tied to trusted ID credentials.  We are on a mission to make the Internet a safer place for businesses and consumers.

Our unique facial biometric technology allows banks, governments, healthcare and travel providers to verify customer identity online and provide simple access to secure services.  In 2020 we were recognised as a Gartner Cool Vendor and as the 5th fastest growing technology company in the UK by Deloitte. We work with leading customers & partners across a number of industry sectors worldwide – organisations using our technology include the US Department of Homeland Security, the UK Home Office, the NHS, Eurostar, the Australian government, the Singapore government, ING and many more.

Our flagship Genuine Presence Assurance technology continues to solidify its global market leadership, with verifications growing at a consistent rate of 25% per month worldwide.  This has been driven by demand from organizations needing to verify the identity of online users to prevent fraud. iProov’s patented technology assures the genuine presence of an online user to ensure they are the right person, a real person, and authenticating right now.

Diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together.  We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our purpose.

The Role:

Our partners are a critical component to the continued year on year growth plans of iProov.  As such we are looking for a Partner Operations Manager to oversee the optimisation of all partner team processes and systems. There is a need for the right person, with considerable experience of end-to-end partnership delivery life-cycles, to join our growing team and make this happen. You will need to understand the objectives of multiple internal departments and partner types to ensure we are obtaining the highest quality data and the most efficient workflows while improving partner engagement. Collaborating with, and coordinating, key stakeholders across the business, you will also ensure effective performance indicators and controls are in place to monitor partnership activity while supporting implementation of optimisation opportunities.

As this is an execution and results driven role, along with practical day to day involvement with partnerships, you will also need demonstrable experience in project management delivery within lean high-growth organisations. Certifications in project management is an advantage, as is accreditation in process improvement methodologies

The individual who joins this high performing team will work with friendly, supportive, and highly professional colleagues. We care about the career and professional development of our colleagues; and promise that you will learn new things, achieve remarkable things and never get bored.

Responsibilities:

  • Overall end-to-end operational performance of our partnership management and delivery capability
  • Facilitate and optimise the tools, processes and technology to support our partners as well as our internal teams
  • Enable all stakeholders on best practices and proper use of all systems
  • Manage, support and optimise utilisation of tools related to partners and partner team objectives
  • Develop and implement controls and key performance indicators to report on partner engagement and integration adoption.
  • Collaborate across the organisation, including operations, revenue, sales, marketing and technology to maintain workflow and continuous improvements.
  • Own internal process on reporting, providing and presenting monthly partner analytics

This is a fantastic opportunity to help build a global brand in an exciting industry sector.

You will need: 

  • Demonstrable record of evaluating, implementing, and optimising new tools to improve data, business outcomes, and efficiencies
  • Skilled at promoting best practices and training users on new tools
  • Project management expertise with formal certification an advantage (ie. Prince2, APM, PMP, or similar)
  • Strong experience working across functions, coordinating and collaborating with multiple internal and external stakeholders including senior leadership.
  • Strong understanding of analytics and data and how they connect to organisational objectives
  • Experience working in high-growth companies with ability to operate successfully in a lean fast-paced environment
  • Highly organised, able to multitask, take ownership and be efficient in ambiguous situations

Company Benefits 

  • 25 days Annual Leave, plus 8 Bank Holidays
  • Bupa Health insurance
  • Pension
  • Flexible working
  • Free Barista Coffee/Tea, biscuits and fruit in the office
  • Free access to WeWork discounts and free online well-being sessions
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