Software Solutions Architect

iProov is looking for a Software Solutions Architect with proven background in the architecture and deployment of SaaS/Cloud based API/SDK solutions. As a key member of the Implementation Services team, you will own implementation projects, working directly with customer leadership and technical personal to drive a successful and timely integration of our products into our customer’s or partners applications or platforms. To be successful, you will have proven experience delivering end to end technical projects across a number of customers, preferably within a Professional Services environment.

iProov is on a mission to make the internet a safer place for businesses and consumers. Our unique facial biometric technology allows banks, governments, healthcare and travel providers to verify customer identity online and provide simple access to secure services.

In 2020 we were recognised as a Gartner Cool Vendor and as the 5th fastest growing technology company in the UK by Deloitte. We work with fantastic customers across a number of industry sectors – organisations using our technology include the US Department of Homeland Security, the UK Home Office, the NHS, Eurostar, the Singapore government, ING and many more.

As a Software Solutions Architect, you will provide technical advice, technical guidance and technical project management in the delivery of the iProov implementation project. Having a deep understanding of architecture discipline, processes, concepts and best practices, you will be skilled in the analysis and investigation of customer requirements so as to inform design decisions regarding the use and deployment of the iProov solution.

The Software Solutions Architect will be a remote based role in Singapore. The Software Solutions Architect will report to the Global Head of Customer Success.

Responsibilities:

  • Accurately scope out and communicate the project implementation plan to the customer.
  • Educate customers on iProov’s products, integration techniques and best practices.
  • Proactively drive the implementation of iProov’s products following iProov’s standard implementation methodology.
  • Serve as the main technical point of contact throughout the implementation process.
  • Work closely with the technical teams of clients and partners to understand their development and production environment.
  • Support and assist customers with end-to-end troubleshooting when issues arise during and after the implementation phase.
  • Capture and provide valuable customer feedback for product improvements.

Qualifications:

  • 5 years+ of relevant experience in software development, professional services, or enterprise architecture with heavy focus and background in mobile app development.
  • Knowledge in web-based systems architecture (HTML 5), service-based architecture, enterprise application architecture.
  • Working knowledge of web service technologies (Web APIs, REST, SOAP, WCF, JSON, XML).
  • Previous mobile app development experience (Android or iOS).
  • Familiarity with industry standard tools used for development and debugging: Web Proxy – Postman, Fiddler; Mobile App – Android Studio, XCode, or other IDEs.
  • Proven technical project management skills.
  • Proven customer facing experience and solutions-based consulting.
  • Experience and knowledge of effective project methodologies and practices such as Agile.
  • Problem-solving: identify and elevate performance issues through the appropriate channels, taking initiative to resolve them with high quality.
  • Effective communicator: interpersonal, written, and oral communication skills, able to effectively support and motivate a team virtually.
  • Bachelor’s Degree in Computer Science, MIS, BSEE, or equivalent experience

Benefits:

A competitive salary and benefits package is available to iProov employees.

iProov is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, religion or belief, sexual orientation or veteran status.

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