Workforce Solution Suite

Account Recovery

Account recovery is the highest-risk moment in the identity lifecycle — the point where most authentication controls are suspended by design. Most fallbacks depend on human judgment and knowledge factors, which is a critical entry point for social engineering and account takeover.

Device-independent biometric identity assurance that closes the gap self-service password reset (SSPR) and passkeys can’t reach — configured into your identity stack, not bolted on top of it.

The Cost of a Fallback No One Chose on Purpose

Many enterprises have automated the easy part of account recovery with self-service password resets. But what happens when you can’t access your devices and authenticators? The remainder is where the real cost — and the real risk — lives.

 

62%

Of breaches involve a human element


Verizon DBIR, 2026

51%

Of organizations cite service desk bypass as their single biggest risk

RSA ID IQ Report, 2026

70$

Average cost per password reset

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Forrester Research

Biometric-Driven Account Recovery From Any Device

Replace the help desk judgement call with an automated biometric check. Frictionless, phishing-resistant, and available on any device-enabled camera.

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Recovery tied to a verified human. Liveness-backed and resilient to deepfake and injection attacks.

Self-service recovery shifts routine resets away from the help desk, cutting ticket volume and handling time.

Nothing to lose, forget, or share. Cloud-based and device-independent, so users can recover even after losing their device.

Every Recovery Method Has a Cost, a Convenience Trade-off, and a Security Ceiling

Here are the most common Account Recovery Methods with their relative costs, convenience, and security levels:

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Configuration, Not a Rebuild

How you integrate depends on your infrastructure — but in every case, it’s a workflow to configure, not a platform to replace.

 

Identity and Access Management (IAM)

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Integrate via no-code OIDC and configure the account recovery workflow directly. Available today: Microsoft Entra ID

Identity Governance & Administration (IGA)

 

 

Same no-code OIDC integration, configured within your broader identity governance architecture — enhancing or replacing existing recovery options. Support for disconnected, non-SSO applications (e.g., SAP, JDE, local OS logins) is on our roadmap.

What We’re Hearing From Security Leaders


Identity security is my number one attack surface, period. Threat actors no longer are attempting to break in. They just need to log in.

 

 


CISO, Engineering & Infrastructure, 20,000+ employees


If we could cut the manager and the help desk out of that equation altogether, that would be a better experience for the user and, obviously, savings for us.


CISO, Financial Services, 10,000+ employees


I want facts to make those decisions. I don’t want it to be guesses, conjectures, or gut feels.

 

 

 

CISO, Financial Services, 20,000+ employees

See What Recovery Looks Like Without the Help Desk.

A live walkthrough of the exact flow your employees would use and the audit trail your security team would see.
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