We collect personal information from you when you provide it to us directly and through your use of an iProov Site. This information may include:
When we refer to personal information, we mean personal data (as it is defined under the United Kingdom’s data protection laws).
Depending on how you use the iProov Sites and your interactions with us, the purposes for which we use your personal information include:
We will only use your personal information for the above purposes, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
We rely on the following legal bases, under data protection law, to process your Personal Information:
We may engage third parties to process your personal information for the purposes mentioned above, such as:
If we sell our business or assets, your personal information may be provided to the prospective purchaser’s advisers with appropriate legal protections and will be passed to the new owners of the business.
We may also share your personal information with others where to do so is mandated by applicable law.
We will keep your personal information for as long as we need it for the purposes set out above: this period will vary depending on your interactions with us and the nature of the personal information concerned.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure of that data, the purposes for which we process it, whether we can achieve those purposes through other means, as well as legal, taxation and accounting requirements.
When the need to keep your personal information ends, we either delete or anonymise it.
We have put in place appropriate security measures intended to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality.
We have procedures to deal with any suspected personal information breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Under the law, you have the right to:
We may need to request specific information from you to help us confirm your identity and ensure your right to access the relevant personal information (or to exercise any of your other legal rights). This is a security measure we take to help avoid your personal information being disclosed to a person who has no right to receive it.
We may also contact you to ask you for further information in relation to your request to help speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
The Personal Information iProov collects from you may be transferred and processed outside of the EU / EEA on our sub processor platforms. iProov relies on Article 49 of the GDPR as the basis for such transfers. iProov collects and transfers Personal Information outside of the EU / EEA only with your consent, to perform a contract with you or to fulfil a legitimate interest in a manner that does not outweigh your privacy rights. Where transfers of Personal Information are made, the mechanisms are in place to ensure that Personal Information is treated appropriately with legal requirements for compliance being met.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so would request that you contact us in the first instance.
We are registered with the Information Commissioner’s Office (ICO) under number ZA441165.
iProov Limited (we, us or iProov) is a company incorporated in England & Wales under company number 07866563 whose registered office is at 14 Bank Chambers, 25 Jermyn Street, London SW1Y 6HR, England.