Events

Partnership to passenger flow: Orlando’s biometric blueprint for international arrivals

 17 Mar 2026
How does one airport turn a federal operational initiative into a signature passenger experience? This chat explores Orlando International Airport’s deployment of biometric technology to support CBP’s Enhanced Passenger Processing (EPP) program, turning a local strategy into a cornerstone of a national initiative. We’ll reveal the untold story: the business case for early adoption, the essential partnerships and the operational lessons learned that created a blueprint for the future of seamless travel in the US and across the globe.
  • The blueprint for leveraging a federal program into a passenger experience advantage
  • Beyond the RFP: forging an innovation partnership between airport, vendor and CBP
  • A communications strategy for building public trust in biometrics and privacy
  • The human factor: lessons in change management and passenger adoption of new tech
  • Futureproofing your biometric strategy for the next wave of innovation

Speakers

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Dominic Forrest, chief technology officer – iProov

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Kenyatta Lee, head of external relations – Greater Orlando Aviation Authority

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