Closing the Account Recovery Gap

Your organization has invested in MFA, passkeys, and Zero Trust. But what happens when an employee loses access to their credentials or device?

For many organizations, account recovery still relies on help desk agents making identity decisions that attackers can exploit.

Download the executive brief to understand where traditional recovery methods fall short and how biometric identity verification can help protect your workforce.

Is your account recovery process putting your organization at risk?

Attackers don’t always need to steal credentials. Sometimes, they just need to convince your help desk to reset them.

AI-powered voice cloning, deepfakes, and social engineering have made traditional identity checks increasingly unreliable. And when employees lose access to their devices, even phishing-resistant authentication can fall back to weaker recovery methods.

The executive brief, Closing the Account Recovery Gap, examines these risks and explains how organizations can verify the genuine person requesting access without relying on credentials, registered devices, or human judgment.

What you’ll learn

• Where account recovery breaks down: Understand the risks associated with help desk verification, lost devices, and traditional self-service password resets.
• How attackers exploit recovery processes: See why deepfakes and AI-driven impersonation are making help desk social engineering harder to detect.
• How to strengthen identity assurance: Learn how device-independent biometric verification can help secure account recovery and reduce reliance on manual processes.
• Where your organization stands: Explore the Account Recovery Maturity Map and identify opportunities to strengthen your current approach.

What is secure account recovery?

Secure account recovery is the process of restoring access to an account when a user can no longer authenticate with their normal credentials or device. Strong recovery methods verify the identity of the person requesting access before allowing a password reset or MFA re-enrollment.

Why is account recovery vulnerable to social engineering?

Account recovery often relies on help desk agents or verification methods tied to registered devices. Attackers can exploit these processes through impersonation, stolen personal information, and AI-generated voices or deepfakes.