May 27, 2020

In a recent webinar with Mobile Ecosystem Forum, Andrew Bud, CEO of iProov, talked about the impact of COVID-19 and the increased adoption of technology as the pandemic continues. This crisis “is going to accelerate a lot of trends. In areas like identity, health data, financial data, authentication, security, video conferencing. We will see many many years of progress in a short time”.

The use of online services has undoubtedly increased during the pandemic. This is clear from a consumer survey that iProov conducted recently, which also shows increased demand for security and identity verification.

Are consumers using technology more during coronavirus?

We asked 1000 consumers in the UK and 1000 in the US about their use of technology during coronavirus. 69% overall (69% in the US and 70% in the UK) told us that they expected to use more online banking/health/shopping services as the pandemic continued. The importance of digital service provision is now beyond doubt – online retail sales in the US grew by 49% in April, and 16% in the UK, making online 30% of UK retail shopping. Banks, governments, healthcare providers, and all other sectors will move more of their services online in response.

Is the need to authenticate identity more important than ever before?

Overall, 72% of consumers (72% in the US and 71% in the UK) said that authenticating their identity online was more important than ever before. Governments and businesses need to garner citizen and customer trust – iProov enables this with secure, usable biometric face technology that reassures the user.

more need to authenticate online services

Is the coronavirus crisis being exploited by hackers? 

82% of consumers overall (80% in the US and 83% in the UK) felt that hackers were taking advantage of the coronavirus crisis. However, this sits uneasily alongside other data from iProov’s The End of the Password report, which suggests that consumers are still sharing and reusing passwords and putting themselves at risk.

exploited by hackers during coronavirus

Which types of fraud and scams are increasing in volume during the coronavirus crisis? 

63% of consumers overall expected to receive scam offers, followed by fake news and health misinformation. The US and UK were generally aligned in which attacks they expected to see, although US consumers expected to see more of each of them.

more types of hacks during coronavirus pandemic

Online identity verification is more important than ever, as consumers turn to digital channels to complete everyday tasks. With Dynamic Liveness from iProov, businesses and government departments can deliver effortless authentication for online services while protecting against the most sophisticated criminal attacks.

How is iProov supporting technology innovation during coronavirus?

iProov is proud to be offering our technology free of charge to start-ups that are creating solutions to support the pandemic crisis. Read more here on  How Technology Is Enabling Kindness During Coronavirus.

Stay tuned on Twitter and LinkedIn to keep up to date on how iProov biometric authentication is supporting business and government during the coronavirus crisis.
increase use online services due to pandemic