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We’ve released new research today, The End of the Password, which looks at how consumers are struggling to follow online security guidelines.

Everyone knows that passwords are not secure. And yet efforts to make them more secure are only making them more complicated. "People misuse things that aren't usable," says iProov CEO, Andrew Bud. "It's a gift to hackers and it disrupts commerce. We need to make it easier for people to access services and keep their data secure."

The key findings of the research include:

Consumers are using other people’s passwords
78% of 18-24-year-olds in the UK and 75% in the US have used someone else’s password to gain access to a service or device. 15% and 10%, respectively, have done so without permission. Overall, 49% of Brits and 50% of Americans have used others’ passwords.

People are sharing their own passwords
It seems that we’re less willing to share our own passwords than we are to borrow other people’s, but the numbers remain high; 50% of UK 18-24s and 49% of their US equivalents have given their passwords to other people, compared with 30% and 34% of consumers overall. We’re more willing to share the PIN to our phones; 41% of Brits and 44% of Americans admit to sharing phone passwords with partners or family members.

People are reusing the same passwords (and writing them down)
59% of respondents in both countries admit to reusing the same passwords across sites, while 10% of Brits and 13% of Americans use the same password for everything. Only 9% of people in both countries use a strong suggested password if it is offered. 33% in the UK remember passwords by writing them down - this rises to 46% in the US.

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iProov is providing biometric authentication services free of charge to start-ups that are supporting the coronavirus crisis.

bkynd is a non-profit that has come up with a way of safely connecting volunteers with people that need assistance with shopping. This is especially important, bearing in mind that everyone in a house where one person has COVID-19 symptoms should be self-isolating for 14 days according to official guidance.

The bkynd online community allows people in isolation to log requests for shopping. Local volunteers can then connect with those people and provide help.    

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Last week’s webinar with InnoValor and Rabobank was a fascinating look at an innovative customer onboarding project that started in 2018.

Rabobank is one of the 50 largest banks in the world, with over 40,000 employees. As part of their ongoing commitment to customer service and innovation, in 2018 the onboarding team at Rabobank decided to find a solution to a challenge: how to successfully onboard 18-year-old customers that needed an adult account. 

According to Evelien Mooij at Rabobank, the team had realised that the usual process for setting up a bank account - a customer bringing documentation into a branch - was not very appealing to digital natives that prefer to look at their phones.

So Rabobank began a project with their innovation department, looking for a digital onboarding solution that would bring the process onto a customer’s mobile phone. This led them to InnoValor, who worked with Rabobank and iProov to create an innovative technology solution that included:

  • The creation of an app for onboarding.
  • Remote identity documentation checking using the InnoValor solution. Passports, driver’s licenses, or other ID credentials can be scanned using a phone using either near field communication (NFC) to read the chip in the document, or optical character recognition (OCR) which reads information from a photo of the document. 
  • Biometric identity authentication using iProov’s Genuine Presence Assurance technology to ensure that the person is the right person, a real person, and authenticating right now.

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In a recent webinar with Mobile Ecosystem Forum, Andrew Bud, CEO of iProov, talked about the impact of COVID-19 and the increased adoption of technology as the pandemic continues. This crisis "is going to accelerate a lot of trends. In areas like identity, health data, financial data, authentication, security, video conferencing. We will see many many years of progress in a short time". 

The use of online services has undoubtedly increased during the pandemic. This is clear from a consumer survey that iProov conducted recently, which also shows increased demand for security and identity verification. 

1. Are consumers using technology more during coronavirus?

We asked 1000 consumers in the UK and 1000 in the US about their use of technology during coronavirus. 69% overall (69% in the US and 70% in the UK) told us that they expected to use more online banking/health/shopping services as the pandemic continued. The importance of digital service provision is now beyond doubt - online retail sales in the US grew by 49% in April, and 16% in the UK, making online 30% of UK retail shopping. Banks, governments, healthcare providers and all other sectors will move more of their services online in response.

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iProov facial authentication for NHS login

iProov is proud to announce that our technology has been deployed to verify users signing up to NHS login across Android and iOS. Following an initial launch on Android, iProov’s technology is now available on the iOS version of the NHS App.

This enables users in England to create their NHS login remotely, securely and conveniently at a time when they need it most, removing the need for manual and in-person verifications. The NHS App allows for easy and fast access to essential services such as GP appointments, access to medical records and ordering repeat prescriptions.

iProov’s Flashmark facial verification technology is now used by users to create an NHS login through the NHS App. Once a user submits a photo of their identity document, such as a valid passport or driving licence, they will be prompted to position their face correctly on the screen. Following a short sequence of flashing colours, the user’s identification will be verified and they will be able to access all the information and services the NHS App has to offer, following completion of all other checks including matching a user to their medical record.

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