iProov Face Verifier

Customer Onboarding

Online account creation, applying for visas, signing documents online… the process of online customer onboarding must be completed securely. Genuine Presence Assurance® is the only way to be sure that an individual is the right person, a real person, and that the authentication is happening right now.

  • Maximize customer completion rates
  • Provide the simplest, securest user experience
  • Comply with regulations and avoid penalties
iProov face verification on web

Onboarding: Get It Right First Time

An onboarding experience that is secure will keep the fraudsters out. But if an onboarding process is not usable, it will keep everybody out – including your customers. The right onboarding experience will deliver:

  • Improved completion rates
  • Increased revenue and repeat business
  • Customer satisfaction
  • A positive impact on your brand
Face verification with mobile device

Onboarding With iProov

  • Customer begins the onboarding process on a web browser, using a mobile app, or on a kiosk
  • Customer scans ID documentation using their device
  • Both optical scan and NFC can be supported
  • Customer completes effortless biometric facial scan
  • This confirms they are the right person, a real person, and authenticating right now
  • Genuine presence is assured
  • The onboarding process can be completed

How Does Onboarding Work With iProov?

Use Cases for Digital Customer Onboarding

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Know Your Customer (KYC)

How do regulated organizations achieve KYC compliance online without turning the digital customer journey into a nightmare for the user? iProov technology is the answer: highly secure, simple for the user, and compliant with regulations.


National Digital Identity

iProov is supporting some of the world’s leading national digital identity programs. Citizens can securely apply for and renew identity documentation online for easier access to services, while public sector agencies deliver on digital transformation goals.


Visas and Immigration

The process of applying online for visas and other immigration documentation has been revolutionized by technology. Thanks to iProov, governments can now securely verify the genuine presence of remote applicants within seconds to automate administration.

Digital Customer Onboarding Case Studies

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A simple, secure facial verification enables UK citizens to obtain their NHS login and access essential services online, such as doctor’s appointments and access to medical records.

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UK Home Office

Following the UK’s decision to leave the European Union, the Home Office set out to create a simple application process allowing 3.5 million EEA nationals to apply to the EU Settlement Scheme.

Learn More About Customer Onboarding

iProov face verification on web


iProov Enroller uses Genuine Presence Assurance to verify that a user matches the presented image from a trusted ID source. This assures that the user is genuinely present during enrolment and that the authentication is taking place in real-time.

Considerations for Onboarding

Onboarding in Financial Services

What do banks and other financial institutions need to think about when they digitally onboard customers? Download iProov’s guide to the top five considerations that will lead to maximum completion rates and happy customers.

What is enrollment and onboarding? How does it work?

Why Is Biometric Face Verification Ideal for Enrollment and Onboarding?

Discover how iProov biometric is optimal for user onboarding thanks to it’s market-leading security, user experience, and inclusivity.

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