October 28 2022
Meet Simren Dhillon, iProov’s Process Auditor. Her role is essential in maintaining the smooth running of iProov. She works closely with all departments, documenting our core processes, conducting internal audits, and helping new starters find their feet. Read Simren’s story!
Hi Simren, to kick us off, can you tell us a bit about your background and what made you want to join iProov?
Before joining iProov, I worked in sales. I always received positive feedback from customers and this was noticed by the people I worked with. This led to me joining calls with colleagues and helping them to analyze what had gone well on the call and where they had potentially missed an opportunity. I realized that I had a skill for strategy and optimization.
I decided to pursue a career where my passion for quality could be utilized. The opportunity at iProov arose and it was just what I was looking for. I’m now a member of the Compliance team, helping the business to deliver the highest levels of quality possible.
What do you enjoy most about the work you do?
I enjoy being able to work and communicate with every single person in the business. I know everyone, and everyone knows me (or they will do soon)!
We’re also a really diverse and inclusive place. It doesn’t matter who you are or where you come from. We celebrate everything and that makes it a great place to work.
How does your role fit into the broader mission of iProov?
All of our values at iProov are important in their own way but the two that my role really touches are Achieve the Remarkable and Work as a Team. I want to ensure each department works cohesively, both within and between departments, and I want every iProover to understand their role and how it works within the business.
I’m usually one of the first people that a new hire will meet and their first port of call as they settle in. For example, say you’ve just started within the Product team: I begin with arranging introductions and then share documentation about what your team is doing, with relevant process maps. I want new hires to land on their feet as quickly as possible and have access to what they need, so that it all works efficiently.
Do you have any tips for someone looking to work at iProov?
My tip for anyone thinking about joining iProov is that this is the place to be! There are always loads of exciting things happening and I’m glad to be a part of the journey. We’re all looking forward to what comes next!
To finish, can you share some of your highlights of working at iProov so far?
My favorite moment so far was completing my first project. I achieved the process documentation for the entire business within my 6-month deadline. It was a push to finish as it was over the holidays, so a lot of people were out, and I also work part-time. But we got there in the end!
I also loved attending our summer party. It was an excellent opportunity to have everyone from across the globe together – I look forward to our Christmas gathering! On top of the fun, it was an extremely insightful day learning more about iProov’s future and direction.
You can meet more of the iProov team below!
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