3 February 2021
How easy is it for a consumer to manage their bank account in the United States? In some cases, not easy at all. U.S. banks are often making the online account management process unnecessarily difficult. Key opportunities to improve security and the user experience are being missed.
iProov researchers created online accounts with 20 of the largest U.S. banks to track the digital onboarding and account management processes. In Part 1 of the research we looked at onboarding. In this Part 2, we look at how easy it is for a customer to complete a number of processes online, including:
Find out how banks are using iProov’s face verification technology improve security and usability:
iProov in Financial Services