18 August 2022
We often get asked how iProov is different to other liveness providers. A large part of this is down to our user-centric design: with iProov, users can authenticate themselves irrespective of cognitive ability, age, skin tone, or face shape.
Our solution complies with Web Content Accessibility Guidelines (WCAG) 2.1 AA and section 508. Most other liveness providers do not. Governments and enterprises need to be able to deliver inclusivity within their digital services and there are very few liveness providers that can support this. iProov is one of the liveness vendors that does.
In this article we explain why inclusivity and accessibility are so important when choosing an online authentication solution. We also look at how WCAG conformance demonstrates iProov’s commitment to including the one billion people – approximately 15% of the world’s population – who live with some form of disability. As many people as possible should be able to benefit from the security and convenience of biometric authentication.
The World Wide Web Consortium (W3C) developed extensive Web Content Accessibility Guidelines (WCAG) to ensure online accessibility for all, regardless of age, literacy, language, cognitive ability, disability, or other constraints. WCAG is the best-practice standard for a range of digital experiences – namely websites and mobile apps. You can read more about the four principles of WCAG here (perceivability, operability, understandability, and robustness).
The WCAG 2.1 AA conformance means users with cognitive or learning disabilities, low vision, or those with disabilities on mobile devices, have improved accessibility. This ensures that iProov customers and partners can meet even greater standards of usability and accessibility.
By ensuring inclusion, organizations using iProov for online authentication can reach the widest possible audience and avoid excluding citizens and customers from accessing digital services. Prioritizing accessibility and inclusivity is the right thing to do, and can greatly improve customer experience.
The advancement of digitization WCAG and 508 guidelines are vital to ensuring that online services are accessible to as many people as possible, regardless of cognitive or physical challenges. This is particularly important for organizations that are using technology to deliver access to critical digital services, such as government, banking, health and other services.
Biometric verification and authentication technology enables online users to prove their identity when accessing online services. Face biometrics not only enables them to access those services more easily than remembering passwords or using one-time passcodes, but it also prevents use of stolen identities and identity fraud.
iProov is built by design to deliver usability, inclusivity, accessibility, security, and privacy. A user that is authenticating or verifying their identity online with iProov simply aligns their face with the device. The experience is passive and effortless, with the technology doing the work.
Inclusivity should be a starting point for any digital service. It can’t be added retrospectively. At iProov, inclusivity was one of the pillars on which we founded our business. Expecting someone to be able to follow instructions or have a $600 smartphone is not acceptable. That’s why we ensured our technology requires no instructions and can be used on any device or platform.
iProov has been separately and independently audited and found fully compliant with WCAG standards. When considering a biometric vendor, WCAG compliance should be among the items on your checklist.
Testing on iProov SDKs (Web, iOS, and Android™) for WCAG 2.1 AA conformance was carried out by external accessibility experts TetraLogical, a member of the W3C and contributor to standards including WCAG. While many providers conform to a few accessibility standards, TetraLogical’s tests have shown that iProov’s SDKs also conform to many of the most stringent standards, including:
If you’d like to learn more about how iProov can secure and streamline your organization’s online verification, authentication, and onboarding with maximum accessibility and inclusivity, book your demo today.